Việc làm PPP Laser CLinic
Cập nhật 14/12/2024 15:10
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Customer Service Supervisor
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
18/12/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hà Nội
Mô tả công việc
The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services and have a spirit of sales support.
► Solution:
- Consult to customers about KWE's service, sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments, propose ideas/solutions/countermeasures and make material for these proposals to customers.
- Set up SOP with customers and become a window to connect the internal team and customers.
The most important is to understand the desires of customers then have guidelines (by email and
byF2F meeting) to the internal team to meet customer needs correctly with sales PIC
- Take care of the quotation/RFQ/bidding request, AE/OE/OI/AI...,
- Make the QBR with VIP customers and F2F meetings to explain in detail.
- Have an analysis of market trends, refer information from the product then update Market & logistics News to customers.
- Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC
- Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
- Make the reports at the end of the month about the performance of volume/revenue/profit, analysis the trend of customer volume in the next month.
► Operation:
- Handle and resolve customer complaints.
- Obtain and evaluate relevant information to handle product and service inquiries.
- Verify customers and manage their accounts.
- Keep records of customer interactions and transactions.
► Customer satisfaction:
- Analysis results of customer satisfaction surveys, review and discuss with related parties to
improve not good points for the next terms
► Others:
- Perform other tasks as assigned by the superiors.
- Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
► Solution:
- Consult to customers about KWE's service, sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments, propose ideas/solutions/countermeasures and make material for these proposals to customers.
- Set up SOP with customers and become a window to connect the internal team and customers.
The most important is to understand the desires of customers then have guidelines (by email and
byF2F meeting) to the internal team to meet customer needs correctly with sales PIC
- Take care of the quotation/RFQ/bidding request, AE/OE/OI/AI...,
- Make the QBR with VIP customers and F2F meetings to explain in detail.
- Have an analysis of market trends, refer information from the product then update Market & logistics News to customers.
- Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC
- Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
- Make the reports at the end of the month about the performance of volume/revenue/profit, analysis the trend of customer volume in the next month.
► Operation:
- Handle and resolve customer complaints.
- Obtain and evaluate relevant information to handle product and service inquiries.
- Verify customers and manage their accounts.
- Keep records of customer interactions and transactions.
► Customer satisfaction:
- Analysis results of customer satisfaction surveys, review and discuss with related parties to
improve not good points for the next terms
► Others:
- Perform other tasks as assigned by the superiors.
- Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
Yêu cầu công việc
► Education and experience:
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Summary issue and report
• Supervise team members under the instruction of the direct manager
• Good at MS Office (Word, Excel, PowerPoint).
• Fluency in English. Excellent verbal and written communication skills, with an emphasis on active listening.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Summary issue and report
• Supervise team members under the instruction of the direct manager
• Good at MS Office (Word, Excel, PowerPoint).
• Fluency in English. Excellent verbal and written communication skills, with an emphasis on active listening.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi được hưởng
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Khu vực
PPP Laser CLinic
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Số 6 ngõ 12 phố Hương Viên, Phường Đồng Nhân, Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam
Được sáng lập bởi Bác sĩ Goh Seng Heng vào năm 2013, PPP Laser Clinic đã giới thiệu đến thế giới một bước tiến đột phá trong lĩnh vực chăm sóc và điều trị da. Sau thành tựu về công nghệ laser kết hợp với năng lượng ánh sáng, Bác sĩ Goh Seng Heng đã tiếp tục phát triển một kỹ thuật mới giúp giải quyết triệt để các vấn đề thường gặp ở da chủ yếu gồm: Mụn (Pimples), Lỗ chân lông to (Pores), Sắc tố da (Pigmentation) – các chữ cái đầu khởi nguồn cho tên gọi thương hiệu PPP. Đây chính là công nghệ mới được sáng chế với mục tiêu tái tạo và hồi sinh đường nét vốn có của gương mặt và cơ thể.
Review PPP Laser CLinic
1.0
1 review
10/12/2024
★
★
★
★
★
Lập trình viên
tại Hồ Chí Minh
Lương cơ bản thì bắt theo KPIs mới đc nhận, ko thì ko trả lun nè
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