Radisson Blu Resort Cam Ranh

Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies

Develops and implements strategies for achieving food and beverage goals and supports achievement of the hotel’s goals

Monitors status regularly and adjusts strategies as appropriate

Develops the annual budget in conjunction with the Executive Committee

Participates in the development of the annual marketing, sales, and strategies

Continually improves hotel food and beverage and adheres to the hotel brand standards

Maximizes profitability and revenue by directing the hotel food and beverage operations

Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis

Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems

Audits and maintains food safety, ensuring all food and beverage staff have necessary safety certifications

Responds to food safety inspections and reports

Oversees monthly food and beverage inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.

Develops and implements the menu offerings and pricing based on competition, market trends, costs, etc.

Ensures outlets meet or exceed brand standards

Reviews guest complaints and responds as appropriate

Develops and implements strategies and practices which support employee engagement

Recruits and selects qualified candidates

Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

Communicates performance expectations and provides employees with on-going feedback

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Drives employee engagement through the creation and implementation of departmental action plans

Works with food vendors and purchasing to maintain high food quality

Establishes relationships with food vendors and negotiates pricing where possible

Attends vendor fairs and participates in food tastings

Assists Accounting with any vendor disputes regarding invoices and payment

Communicates effectively with guests, management, employees, and regional office

Promotes Food and Beverage outlets through advertising and public relations campaigns through local sources

Works closely with Restaurant and Kitchen Managers to maximize revenue while meeting or exceeding guest expectations

Reports food and beverage revenue, costs, ReviewPro scores, and prepares other reports regularly for management

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Be entitled to welfare policies in accordance with company regulations

Accommodation for team members living far from Nha Trang. 

Opportunities for training and development in an international hospitality environment

Minimum of five years work experience in hotel management at similar recruited position.

Bachelor’s degree preferred

Experience managing to brand standards

Experience managing owner relationships

Able to resolve conflicts guests, supervisor and employee

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Knowledge or hotel operations including: preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning

Strong verbal and written communication skills

Strong negotiation skills

Able to work a flexible schedule, including weekends and holidays

This opportunity is exclusively for local candidates who are ready to become the moment makers.

Don't miss out on this chance to be part of something extraordinary! 

Apply now and embark on a rewarding journey with Radisson Blu Resort Cam Ranh.