HOI AN RESORT & SPA

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. 
• Secure payment; activate/reissue room keys. 
• Ensure rates match market codes, document exceptions. 
• Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. 
• Advise guest of messages. 
• Clear departures in computer system. 
• Coordinate with Housekeeping to track room status and guest concerns. 
• File guest paperwork or documentation. 
• Operate telephone switchboard station. 
• Run and check daily reports, contingency lists, and credit card authorization reports. 
• Supply guests with directions and information. 
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. 
• Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. 
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. 
• Notify Loss Prevention/Security of any reports of theft.

• Attractive remuneration packages
• Competitive salary | 13th salary month
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world.

• University/College degree required.
• At least 1-year experience in Front Office field  at an international hotel is required.
• Excellent English communication skills (speaking, reading and writing).
• Strong coaching, motivational and team building skills in a healthy and trusting environment.
• Working knowledge of MS Office (Word, Excel, Power Points) software.

Contact Number +84 235 3753 333