HOI AN RESORT & SPA

• Ensure all associates have the proper supplies, equipment and uniform
• Comprehends budgets, operating statements and payroll progress reports needed to assist in the financial management of department
• Manages supplies and equipment inventories within budget
• Maintains cleanliness of spa and related areas and equipment
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
• Sets a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Handles guest problems and complains
• Empowers associates to provide excellent customer service
• Emphasizes guest satisfaction during all department meetings and focusing on continuous improvement
• Strives to improve service performance
• Solicits associates feedback, utilizing an “open door” policy and reviewing associate satisfaction results to identify and address associates problems or concern
• Ensure associates understand expectations and parameters
• Brings issues to the attention of the department manager and Human Resources as necessary
• Observes service behaviors of associates and providing feedback to individuals
• Participate in associate progressive discipline procedures.
• Participate in an on-going associate recognition program.
• Reviews comment cards and guest satisfaction results with associates.
• Supports a Spa orientation program for associates to receive the appropriate new hire training to successfully perform their job
• Supervises on-going training initiatives and conducting training when appropriate
• Establishes and maintains open, collaborative relationship with associates and ensuring associates do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process

• Attractive remuneration packages
• Competitive salary | 13th salary month
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world.

• High school diploma or GED; 2 years experience in the spa, guest services or related professional area
• Excellent English communication skills (speaking, reading and writing).
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Working knowledge of MS Office (Word, Excel, Power Points) software.

Contact Number +84 235 3753 333 - Ext: 2257: Ms. Linh