Mô tả Công việc Purpose of the position Handling of processing outbound shipments. Comply all handling procedures for global accounts Main Duties & Responsibilities Receiving Bookings, contact with shipper and agent to arrange the shipment Working within SOP's and quotation from Sales team and overseas offices. Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1 Sending pre-alerts to overseas offices Timely invoicing clients/ agents and closing files Follow up payment for non-credit clients of local charge and freight prepaid Shipment track and trace updates Checking and confirm incoming invoice of sub-contractors on time & correctly Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' s standards and services. Handles customers statistics and reports or any special request for updating system, if required. Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required) Handling of processing outbound shipments. Comply all handling procedures for global accounts Receiving Bookings, contact with shipper and agent to arrange the shipment Working within SOP's and quotation from Sales team and overseas offices. Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1 Sending pre-alerts to overseas offices Timely invoicing clients/ agents and closing files Follow up payment for non-credit clients of local charge and freight prepaid Shipment track and trace updates Checking and confirm incoming invoice of sub-contractors on time & correctly Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' s standards and services. Handles customers statistics and reports or any special request for updating system, if required. Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)Yêu Cầu Công Việc Minimum one (1) year logistics/freight forwarding experience. Good communication of written and spoken English & local language. Must have PC experience and ability to prepare documentation quickly and accurately Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times Follow policies and procedures and able to understand laws, rules and regulations in areas of assignmentChế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm