Social Bella Vietnam ★ 3.2

Mô tả Công việc

Job Summary: Responsible for overall store operations, including sales performance, customer service, inventory, and team management. Lead the store team to achieve business goals while ensuring compliance with company standards. Report directly to the Area Manager and collaborate with cross-functional departments.
Key Responsibilities:
1/ Store Performance & Sales Management
Align with Finance/Product teams to ensure smooth sales processes
Address and resolve any sales/transaction flow issues
Responsible for cross-selling and up-selling initiatives
2/ Customer Service
Coordinate with Training/related teams to implement customer service excellence (CSE) standards
Monitor and improve store team performance in customer service
3/ Stock Inventory and Asset Management
Coordinate with WH/SnD/HRGA for stock and asset management, including regular cycle counts
Ensure proper storage, safety, and organization of stock and assets
4/ Visual Merchandising (VM) & Marketing
Implement VM plans and ensure campaign displays are accurate and aligned with VM briefs.
5/ Loss Prevention and Maintenance
Collaborate with LP team to implement loss prevention measures
Ensure all security and maintenance guidelines are followed
6/ Training and Development
Coordinate with L&D/HR to develop store team training and development plans
Monitor training progress and ensure adherence to development flows
7/ Administration (Reporting)
Manage daily administrative tasks, including opening and closing checklists, sales reports, cash deposits, and petty cash
Ensure accurate and timely reporting on sales, inventory, and store activities

Yêu Cầu Công Việc

•  Educational Background: Bachelor’s degree in any field. A major in Business-related field is a plus.
• + 2 years of retail experience, with at least 2 years in a supervisory/ managerial role
• Strong leadership, communication, customer service skills
• Proficient in POS system, inventory control, and sales management
• Strong task management and  problem-solving abilities
• Skilled in team coaching and performance improvement
• Strong administrative and reporting capacities
• Fluently English