Sofitel Legend Metropole Hanoi

Mô tả công việc

MAIN DUTIES:

Administration

• Follow all given recipes and guidelines of presentation

• Suggest some creative and attractive new drink selection

• Prepare and issue beverage store requisition and store requisition

• Daily beverage inventory (bar opening and bar closing stock)

Financial and Revenue Responsibilities

• Know the budget of the outlet

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Attend all training given by Head Bartender and Outlet Manager

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to Outlet Manager and supervisors

• Work hard to satisfy any guest requests

Operational Responsibilities

• Ensure smooth and efficient production of the drinks at any time

• Ensure an extremely detailed presentation of the drinks

• Collect beverage and general store requisition

• Take order and serve drinks of any guest seating at the bar counter

• Ensure proper bar set up as well as working station organization as per given guidelines

• Ensure excellent communication within the team

• Clean the bar counter as per the bar cleaning plan

• Know and apply on the Sofitel brand standards

• Apply all knowledge learnt during the training in operations

• Report any guest complains or comments to Outlet Manager

• Ensure bar display is matching the Sofitel Brand Standards

• Follow hygiene and safety rules in the entire process of the drinks preparation

• Empty garbage bags

• Clean and polish the glassware

• Mise en place of the sugar bowls

• Gather all empty bottles and bring it to the bottle store

GENERAL DUTIES:

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Quyền lợi được hưởng

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

Yêu cầu công việc

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Fluent in English and Vietnamese (spoken& written)

Yêu cầu hồ sơ

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