Sofitel Legend Metropole Hanoi

Our client is a large distribution company specializing in clothing, handbags, and footwear/ sportsgear.

Responsibilities:

Stock & Sales Management:

• To ensure an effective replenishment and complete orders in line with the company guidelines.

• To demonstrate understanding of commercial tools to be able to support the Store Director

• To drive sales to improve store performance and to support the Country Manager to reach budget.

• To be aware of what is new in the delivery, what is expected on the next one and to manage the product available in the shop floor and stockroom accordingly.

• Responsible for the stockrooms organization.

• Responsible for Online storage in store and its organization.

• To guarantee visual merchandising standards across the store.

• To be responsible for the RFID and it’s devices.

Product/Commercial/Visual Management:

• Ensure shop floor layout and new lines are merchandised according to according to/follow the Company guidelines/ operational policies and procedures.

• Analyze daily business information & data and reacts to it accordingly.

• Be in charge of planning the commercial and visual activity of the store in a daily/ weekly/ seasonal manner.

• Work alongside the management team to ensure that the best RFID (Radio Frequency Identification) practice is in place at all times.

• Control product level in the store.

Customer Service:

• To follow the requirement of customer service consistently and drive the team to ensure that these requirement are maintained across the store.

• To ensure a high level of customer service is offered in the store leading by example.

• Drive, monitor and support customer service action plans.

• To solve and manage customer issues as they arise and thrive for Customer satisfaction.

• To understand and reinforce the company return policy.

• To train the team in providing excellent customer service and follow up the requirements consistently.

Store Procedures:

• To manage and oversee the complete of delivery process across the assigned stores and to react to unexpected circumstances when necessary.

• To participate in the planning and manage the process of the stock take and sales preparation.

• To support the Store Director in completing the Security Checklist and the General Services Guide and to ensure that all security procedures are followed in the store.

• To support the Store Director to comply with the Health & Safety policy and responsibilities.

People Management:

• To deliver exceptional customer service and drive the team to ensure that minimums are maintained across the store.

• To be responsible for the training of the delivery and stockroom teams.

• To prepare monthly rotas, daily planners and holidays according to business needs.

• To coordinate the Management Meetings and encourage staff participation.

• To be involved in the recruitment process in the store.

• To support the Store Director in implementing the Company policies & effective hours management.

Health & Safety:

• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.

• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

• To know who the appointed First Aiders are in the store and to understand and promote the role of Health & Safety Champion.