Sofitel Legend Metropole Hanoi

Essential Duties and Responsibilities

1. Strategic Planning & Reporting

o Prepare, implement, and compile data for the strategic sales plan, weekly, monthly reporting, annual goals, and sales budget, and produce forecasts and other required reports.

o Analyze monthly P&L and month-end reports to identify deviations from business goals and formulate corrective actions.

2. Financial Management

o Collaborate with Finance in preparing and managing the department’s budget and financial forecasts.

o Participate in management meetings to discuss progress towards business goals and develop annual business plans for the department.

3. Team Management & Leadership

o Conduct daily briefings with the sales team to communicate current key activities and objectives.

o Identify and develop high-potential team members, conduct performance reviews, manage performance issues, and maintain team motivation and professionalism.

4. Sales & Revenue Generation

o Direct all group, transient, and catering/banquet sales activities to maximize hotel revenue.

o Analyze competitive trends, customer feedback, and market changes to adapt sales strategies proactively.

5. Marketing & Public Relations

o Oversee all advertising, PR, and promotional activities in conjunction with corporate marketing.

o Actively participate in sales presentations, property tours, and customer meetings to drive business.

6. Guest Relations & Market Analysis

o Evaluate guest needs, the guest mix, and competitive trends to recommend relevant product or service adjustments.

o Engage with community and professional organizations to maintain visibility and enhance the hotel's positive image.

7. Operational Oversight

o Monitor team performance, conduct monthly departmental meetings, and ensure high standards of professionalism.

o Stay fully conversant with hotel fire, life safety, and emergency procedures.

8. General Duties

o Attend all briefings, meetings, and training sessions as assigned by management.

o Maintain personal appearance and hygiene standards, performing other reasonable duties as assigned.

• Service charge/Phí dịch vụ
• 2 days off / week/ Nghỉ 2 ngày/tuần
• Full Social Insurance/Bảo hiểm xã hội đầy đủ
• International work environment/Môi trường làm việc quốc tế
• Duty meal/Bữa ăn theo ca
• Accor Group employee benefits (discussed in interview)/Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)

• Bachelor’s Degree in Sales & Marketing, Business Administration, Hotel Management, or a related field preferred.
  
• 3+ years of experience in sales or marketing within the hospitality industry, including supervisory or managerial experience in a related role, or an equivalent combination of education and experience.
• Strong Communication Skills: Ability to engage effectively with clients, team members, and third parties, consistently reflecting positively on the hotel, brand, and company.
• Sales & Negotiation Skills: Proficiency in sales techniques, client relationship management, and negotiation to maximize revenue opportunities.
• Analytical & Strategic Planning: Strong analytical skills for market research, competitor analysis, and strategic planning to drive business growth.
• Technical Proficiency: Advanced knowledge of Microsoft Office and Opera or similar property management systems.
• Problem-Solving & Organizational Skills: Strong problem-solving and organizational abilities to manage multiple projects and priorities efficiently.

- Potrait Photo/ Ảnh thẻ

- Notaried ID Card/ Căn cước công dân

- Health check/ Giấy khám sức khỏe