Maersk Việt Nam ★ 4.0

Purpose / Summary:
Monitor Value added services (customs, trucking, others) activities to ensure that shipments are arranged and deliveried on time.
Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
Manage service performance & KPIs; providing action plans for further improvement.
Verify job costing, following-up BD & PO’s creation, and payment in timely manner.

Key Responsibilities:
Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.
Handling daily operations for current/new account after closed win.
Proactively attend all the inquiries from Customers, CS teams and Subcontractors, well communication with related parties in case of exceptions.
Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, and Products.
Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.
Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
Drive operational excellence through KPI measurement and analysis.
Able to work independently with the limit supervision from higher level.
Enhance productivity & performance with initiatives in operation.
Actively contribute initiatives to support process improvements.
Take every opportunity to expand on services in scope of solution design and new business development.
Carry out ad-hoc tasks assigned by Team Leader/ Manager.
Working at on-site (required by each project – if any)
Carry out ad-hoc tasks assigned by Team Leader/ Manager.