Tập đoàn ITL Indo Trans Logistics 3.9 ★

Hybrid 2 days in office

Location: Hanoi Vietnam

About The Role

We're looking for a dynamic and detail-oriented Product Operations Analyst to join our energetic team! In this role, you'll be at the heart of optimizing our product processes, managing leading tools like JIRA, HotJar, and delivering impactful data insights. You'll track KPIs, dive into market research, and generate insights that guide our strategic moves. Plus, you'll manage our customer recruitment programs that fuel our innovation.

If you're passionate about process improvement, love data-driven decision-making, and thrive in a fast-paced environment, this is the perfect role for you!

Product Performance & Insights

• Systemise and track key performance indicators (KPIs).
• Implement methods to measure product/feature performance.
• Surface insights and create reports for Product Managers, Product Designers & Product Leadership Team.
  
  

Business Performance & Insights

• Generate reports on product performance and growth in line with corporate strategy
• Assist in budget management and financial tracking.
  
  

Market Research & Insights

• Conduct research and analyse data to determine Total Addressable Market (TAM), Serviceable Available Market (SAM), and Serviceable Obtainable Market (SOM).
• Conduct market intelligence research and surface insights to Product Managers to inform product roadmap and strategy.
• Collect and manage a centralized repository for market data and insights.
  
  

Product Team Tool Stack Management

• Manage and maintain the Product Team's tool stack, including JIRA.
• Make JIRA admin changes and updates to support product development and operational needs for Product, Technology, and supporting departments.
• Evaluate and manage portfolio tooling to ensure all tools and systems are configured to optimize team productivity and efficiency.
• Ensure the effective utilization and management of product management tools and systems.
  
  

Support Go-To-Market (GTM) Efforts

• Collaborate with the Product and Marketing teams to track and measure the success of GTM efforts, ensuring alignment with strategic objectives.
• Surface metrics and data to the Product Manager, revealing insights.
  
  

Customer Interview and Recruitment Coordination

• Coordinate and manage the customer interview process, including scheduling, communication, and follow-up.
• Support the recruitment of customers for interviews and feedback sessions to gather valuable insights for product development.
  
  

Requirements

• Bachelor’s degree in Business, Computer Science, Data, or a related field.
• 2+ years of experience in product operations, project management, business analysis or data analyst, or a related role. SQL experience desirable.
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information.
• Proficiency in using product management/project management tools and software, particularly JIRA (including JIRA admin capabilities) and Monday.
• Excellent written and spoken English skills.
• Excellent communication, interpersonal skills.
• Self-starter with strong initiative and the ability to work independently.
• Detail-oriented with strong organizational skills.
• Ability to work effectively in a fast-paced, dynamic environment.
  
  

Benefits

• Up to 43M gross monthly salary
• Allowance: 2.000.000 monthly
• Full equipment including laptop
• Health Care Insurance
• Annual performance bonus (15-25% of annual salary)