BSS Group ★ 2.8

We are looking for a proactive HR Generalist to support our growing, cross-border team. This role is recruitment-heavy and highly operational, with a strong focus on hiring for complex and new roles, while also owning core HR operations, C&B, performance processes, and culture-building across EU and Vietnam teams.

You will work closely with hiring managers, leadership, and delivery teams to build scalable HR processes and ensure a smooth employee experience for both in-house and outstaff staff.

• Own the end-to-end recruitment process for high-complexity roles, including new and hard-to-fill positions (e.g. AI Engineers, technical delivery roles). Proactively hunt and source candidates via LinkedIn, communities, referrals, and other channels rather than relying only on inbound applicants.
• Work with hiring managers to: Clarify role requirements and expectations Build clear recruitment processes and timelines Translate unclear needs into well-structured job descriptions (JDs)
• Coordinate interviews, manage candidate communication, and ensure a professional candidate experience.
• Act as the main bridge between hiring managers and candidates throughout the hiring lifecycle.
• Recommend improvements to recruitment workflows and tools as the company scales.

HR Operations & C&B

• Manage leave management and HR administration for both: Vietnam-based in-house employees Outstaff or cross-border team members
• Handle employee questions related to policies, leave, benefits, and HR procedures.
• Draft, update, and maintain HR policies and internal documentation. Build clear HR reporting views and summaries for managers and leadership.

Performance Management & Feedback

• Maintain and improve existing performance review and KPI processes for Marketing teams.
• Collaborate with leadership to: Design performance review frameworks and KPIs for Delivery / Engineering teams Translate business and delivery goals into measurable performance criteria
• Act as a connector between managers who lack HR insight and structured people processes.

Culture & Engagement

• Build and maintain shared company culture across EU and Vietnam teams.
• Organize and support cross-team cultural initiatives, communication rituals, and engagement activities.
• Ensure continuous feedback flow between employees, managers, and leadership across regions.

Must-have

• 3+ years of experience as an HR Generalist, HR Executive, or Recruiter with HR Ops exposure.
• Strong hands-on experience in talent sourcing and hunting, especially for difficult or non-standard roles.
• Ability to work with ambiguous requirements and proactively propose solutions.
• Good understanding of HR operations, employee lifecycle, and basic C&B practices.
• Strong communication skills and confidence working with stakeholders across cultures and regions.

Nice-to-have

• Experience hiring tech, AI, engineering, or delivery roles.
• Experience working with distributed or international teams (EU–Asia is a plus).
• Ability to design or improve performance review frameworks and KPIs.
• Experience in fast-growing startups, agencies, or service-based companies.

• Salary: up to 20M Gross
• Seniority bonus, KPI bonus, 13th month salary, birthday gift,…
• Build the core people and operational processes to increase quality
• Be strategic and make data-driven decisions
• Free tea & coffee & borrow books.
• The State statutory holidays and collective activities (team building, picnics, travel, charity activities…) organized by the Company
• Working days are 5 days/week (Monday to Friday)
• Advancement opportunities available
• Other benefits according to the provisions of the Company and the Labor Code.