Pullman Hotels

Operation

• Develop, recommend, implement and manage the operational department’s annual and long term goals

• Conduct daily briefing with management on current key activities

• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary

• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction

• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention

• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines

• Be visible around the hotel and show an active interest in our colleagues’ welfare

• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

• Assist General Manager with interviews, selection and recruitment of operations departments management team

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the operations departments management team

• Constantly monitor team members performance, attitude and degree of professionalism

- Competitive package of salary and benefit.

- 12 days full paid leave a year, insurances paid in accordance with the Law.

- Professional working environment. Care about your career advancement.

• Bachelor’s Degree from a reputable hospitality school preferred

• Minimum 3 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity

• High degree of professionalism with strong understanding of hotel operations and business acumen

• Excellent reading, writing and oral proficiency in English language

• Ability to communicate in a local language where the hotel operates is desirable

• Strong working knowledge of MS Excel, Word, & PowerPoint

Due to number of applications we receive, only short listed potential candidates will be contacted for interview