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Mô tả công việc
• Perform Reception and Information operations, applying the organizational structure defined by the Spa Manager.
•The Spa Receptionist will be required to coordinate and confirm booking for treatment in a professional and be responsible for the daily reconciliation of all Spa revenues and upselling.
• The spa Receptionist will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
• Promotes the Pullman brand philosophy through exemplary attitude, behavior, uniform and excellent communication skills.
• Forms the link and interfaces between the hotel's different departments for support guests.
• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high-quality services throughout their stay.
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts.2. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
• Coordinate and confirm all bookings for Spa Treatments from both internal & external resort guests.
• Accept payment for guests’ accounts at the end of their treatment session. Maintain a house bank and make a deposit and accurate report of receipts daily. All services payable will be immediately charged to the guest room account via reception or cash & credit card transactions recorded on a daily revenue summary sheet.
• Adhere to hotel credit procedures and policies at all times.
• Have a good working knowledge of the treatments and services on offer in the Spa & Health Club Centre.
• Respect and observe guests’ privacy and safety at all times. To monitor and report unusual incidents in the area including unauthorized persons entering the Spa & Health Club Centre.
• Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
• Undertake other duties as requested by the Spa & Health Club Manager / Resort Management.
• Attend training sessions and meetings as requested.
• Uphold the Pullman culture by demonstrating Pullman Standards at all times to guests and fellow associates.
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation and related Pullman Resort Da Nang Policies.
Quyền lợi được hưởng
- 02 months of probation receive full salary
- 05 working days, 02 days off per week
- Uniform & Duty meals provided by the hotel
- Periodic health check
- Accident insurance 24/7
- Social & health insurance and unemployment follow Vietnam law
- Opportunity to work in a dynamic and professional environment
- Opportunity to grow within Accor group.
- Discounted rates apply when using services at the hotel in the Accor group worldwide
Yêu cầu công việc
• 06 months experiences
• Able to communicate in English
• Enthusiasm, good team player
• Willing to teach and share the specialized skills with the team member.
• Have sense of awareness towards clients
• Ability to work in flexible hours including weekends and public holiday
• Able to remain calm under pressure and handle emergency situation
• Wiling to learn new things
Yêu cầu hồ sơ
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Công ty Cổ phần Dịch vụ Địa ốc MGV là doanh nghiệp hoạt động chuyên sâu về lĩnh vực Bất Động Sản với nhiều năm kinh nghiệm.
Là một công ty trẻ với đội ngũ nhân viên năng động, sáng tạo và nhiệt huyết, Công ty MGV đã thành công và tạo được những dấu ấn của bản thân doanh nghiệp. Khẳng định được vị thế của mình tại thị trường Bất Động Sản Phú Quốc và Hạ Long.
Với phương châm “MGV – Nỗ lực mỗi ngày”: Công ty đã có những thành công trong lĩnh vực Bất Động sản với vai trò đơn vị Phân phối độc quyền các dự án nghỉ dưỡng mang đẳng cấp quốc tế.
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