KHU NGHỈ DƯỠNG LYNN TIMES - Wyndham Thanh Thuỷ

* Financial Returns:
- Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
- Control costs at same time as protecting the assets of the hotel
- Turn in all paperwork in a timely manner with precision and exactness.
- Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
- Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.
* Human Resources:
- Create and maintain a strong team with great cohesiveness.
- Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any
- discrimination or bias.
- Understand and execute company’s coaching and disciplinary policies.
- Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
- Motivate team to drive revenue.
* Business Development:
- Understand sales effort within the market and drive both Occupancy and ADR.
- When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.
- Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.
* Operations:
- Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
- Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
- Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement andates. This includes passing all brand Quality Assurance Audits and Local Inspections.
- Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
- Use technology platforms to drive guest experience scores
- Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards
- Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.