ROYAL CANARY

- Responsible for operational, service and presentation excellence – specifically in reception, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).

- Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.

- Co-ordinate the planning of operational staffing, systems and procedures for the residence

- Supervise room attendants, public attendants and related associates.

- Hire, train, coach, evaluate, mentor and manage associates to ensure they have adequate guidance and resources to achieve performance objectives for success.

- Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.

Management and supervision

- Supervise daily operations: Ensure that all aspects of the household run smoothly, including maintenance, cleaning and service delivery.

- Staff coordination: Facilitate communication between staff and shifts to ensure that all team members are complying with household routines and special requests from owners own.

Housekeeping & Public area:

- Establish and maintain a regularly scheduled cleaning program - floor care, deep cleaning, changing shower curtains etc. in a beautiful luxury tidy standards.

- To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.

- Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, the Front Office, and the Food and Beverage team.

- Provide a professional, advisory and executive support service.

- Ensures that the rooms are spotless and continually restocked and straightened.

- Reports for work on time wearing a clean and tidy, neatly groomed per standards.

- To maintain a high standard of personal appearance and hygiene at all times

- Assist with the monthly inventory of housekeeping products and equipment.

- Make sure all equipment and electric device in rooms working well.

- Ensure all pantry/store are locked, floor corridor is well cleaned.

- Schedule and supervise deep cleaning floor, glass surface and any other projects.

- Ensure quality controls are in place for all linen processes, rejecting any exceptions.

Landscape & Gardening:

- Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the House.

- Set up the taking care plan of plants, flowers and garden grounds.

- Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.

- Regularly check the quality and quantity of flowers, ornamental plants and gardens.

- Arranging personnel and distributing work.

Event & F&B Services:

- Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.

- Develop and implement beverage menus.

- Florishing and decorating the party table.

- Maintain standards and overlook the food / drink at its best service when serving.

- Work closely with F&B team, Kitchen, Chefs for smoothing private events, in house party.

- Event organization: Plan and oversee all event-related logistics, including invitations, catering, decorations and entertainment.

- Service Execution: Ensure that events are executed flawlessly, with attention to detail in every aspect of service and presentation.

- Post-event review: Conduct debriefing with staff (internal and external) after the event to discuss what went well and identify areas for improvement.

Etiquette

- Maintain standards: Maintain the highest standards of personal and professional etiquette within the family.

- Staff training: Regularly train staff on formal service procedures, including table setting, formal dining service, and welcoming guests.

Personal support

- Schedule management: Manage the principal's personal and work schedules, ensuring all appointments and commitments are updated and prioritized.

- Personal Requests: Handle personal shopping, errands and other requests discreetly and efficiently.

Guest Services:

- Making sure that guest’s needs are met

- Ensure guests are happy and well-attended

- Be readily available/approachable for all guests.

- Ensure that departments achieve or exceed guest’s service expectations.

- Take proactive approaches when dealing with guest concerns.

- Extend professionalism and courtesy to guests at all times.

- Follow up with any guest concerns in a timely manner.

- Become involved in community and/or government affairs.

Others: to undertake any other assigned tasks as set by owner or VIPs.

VERY Competitive salary 

Social Insurance in full salary 

Working in and meeting with the high class level of Vietnam

Other benefits 

- Professional Hospitality skills with 5-star experience: Rooms, F&B, VIP Butler, Travel and Tourism, Entertainment, Casino, Luxury Goods

 - Recreation and in serving VIP customers.

- Logical, strong- minded, decisive and able to work under pressure.

- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

- Long term commitment

- Diverse skill set, including leadership, strategic thinking, financial acumen, problem-solving, and strong communication.

- Careful, meticulous, sophisticated, agile, ready and willing mind-set.

- Excellent communication skills, task and project driven.

- Strong leadership capabilities.