Sản Xuất và Kinh Doanh Vinfast ★ 3.2

We’re looking for a Customer Financing Product Specialist to help make VinFast products more accessible through smart, customer-friendly financing solutions. In this role, you’ll own the day-to-day performance of our financing products, work closely with sales and partners, and ensure customers have a smooth experience from application to purchase.

You’ll sit at the intersection of product, finance, and customer experience, helping remove affordability barriers and drive adoption of our e-scooters.

• Manage and optimize customer financing options (installment plans, loans, BNPL, leasing, etc.) for e-scooter purchases
  

• Act as the subject-matter expert for financing products across sales, customer support, and retail partners
  

• Support customers by explaining financing terms, eligibility, and application processes clearly and accurately
  

• Work closely with financing partners, banks, or fintech providers to ensure smooth operations and issue resolution
  

• Monitor financing performance metrics (approval rates, conversion, drop-offs, defaults) and propose improvements
  

• Collaborate with Product and UX teams to improve checkout and financing journeys (online and offline)
  

• Train sales teams and dealers on financing products and best practices
  

• Ensure compliance with financial regulations, consumer protection rules, and internal policies
  

• Collect customer feedback and market insights to support new financing product launches
  

  
  
  

• Bachelor’s degree in Business, Finance, Economics, or a related field
  

• 2–4 years of experience in financing products, fintech, consumer lending, or retail finance
  

• Strong understanding of consumer financing concepts (interest rates, credit checks, repayment terms)
  

• Experience working with external financial partners is a plus
  

• Customer-focused mindset with excellent communication skills
  

• Comfortable working cross-functionally with Sales, Product, Finance, and Operations
  

• Detail-oriented, data-driven, and able to manage multiple stakeholders
  

  
  

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