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Mô tả công việc
To provide customer care:
- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
- Collect and provide holiday plans and volume forecasts for both Customers&039; public holidays and Vietnamese public holidays or special days that the company holds an event.
- Follow up pro- actively with production to "warn" customers on the delivery status and delivery difficulties.
To handle customer requests/ complaints and propose a solution:
- Propose solutions to customer requests/ complaints.
- Filter and assign requests to the relevant team/person.
- Monitor and follow up on the progress of resolving requests.
- Ensure requests are handled properly and on- time
- Raise a voice and/or alarm the CS Executive if there are any critical customer- related matters.
To manage customer database and customer relationships:
- Update and maintain the customer information records, contact list.
- Develop and maintain customer relationships.
To support Production and other departments in customer- related matters:
- Support Production in checking any order related matters such as instruction, input.
- Support Production in downloading, uploading, and order creation properly and on- time.
- Greet new customers
- Transfer finished materials to customers in case it cannot be transferred via systems
- Propose a solution for improvement of IT infrastructure and system for customer service activities.
- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
- Implement seasonal customer- related production workflow.
- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
- Contact and inform customers of any billing matters that Accounting requires.
Others related tasks as assigned:
- Support Customer Service Manager and Customer Service Supervisor in provide on- job training, coaching, mentoring to the team members.
- Ensure customer service standards are aligned with the corporate standards/values
- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
Yêu cầu công việc
Experience: 6 months- 1 year of working experience with customer service and/or marketing and sales, English speaking...
Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
Hard- working and good health.
Willingness to work in rotational shifts (6:30am – 2:30pm, 2:30pm – 10:30pm, 10:30pm – 6:30am)
Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
Good communication skills, patient personality.
Self- motivated with strong team skills, a high degree of punctuality.
Quyền lợi
International, professional, creative working environment and talented teams
Daily various foods, drink, and seasonal fresh fruits
Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
Insurance as Government&039;s regulations (social insurance, medical insurance, unemployment insurance, etc.)
Premium Healthcare Insurance package, with the possibility to cover family members
Cập nhật gần nhất lúc: 2024-08-20 02:35:02
![Công ty CP thiết kế lục giác Công ty CP thiết kế lục giác](https://1900.com.vn/storage/uploads/companies/logo/30/18343-200x200-1692277928.jpg)
Hexagon là một agency thiết kế công nghiệp - thương mại, tổ chức sự kiện, truyền thông và Marketing với hơn 13 năm kinh nghiệm. Chúng tôi sở hữu các dịch vụ này đồng bộ,linh hoạt và luôn phát triển nhằm mang tới lợi ích tối đa cho khách hàng.
Với hơn 350+ nhân sự với tư duy tích cực, sáng tạo và giàu kinh nghiệm từ Hà Nội - Đà Nẵng và tp. Hồ Chí Minh, Hexagon luôn sẵn sàng tư vấn, triển khai và hỗ trợ khách hàng trong và ngoài nước.
Chính sách bảo hiểm
- Được hưởng bảo hiểm sức khỏe.
- Được hưởng bảo hiểm xã hội.
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Party
- Teambuilding
Lịch sử thành lập
- 2005: Công ty được thành lập
Mission
Xây dựng một môi trường làm việc chuyên nghiệp với khách hàng và nhân viên Hexagon.
Những nghề phổ biến tại Hexagon
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![Logo Hexagon](https://1900.com.vn/storage/uploads/companies/logo/30/18343-200x200-1692277928.jpg)