Mô tả công việc
- Supervises in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards
- Assists to implement all policies and procedures regarding security and safety.
- Assists to design and implement preventive safety and security programs.
- Assists to prevent situations that could jeopardize the reputation of the hotel.
- Assists to investigate crimes committed against the hotel, guests, and employees.
- To document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write a comprehensive report.
- To assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
- To select, train, schedule, discipline and direct security personnel in all aspects of security policies and procedures.
- Assists to take an active role in the development and implementation of the hotel's fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
- Assists to take responsibility for all training related to the hotel's emergency procedures, and conduct bi-annual Fire Drills.
- To control the key, lock system, alarm system, and fire protection system.
- To perform other tasks or projects as assigned by Security Manager.
- To conduct and/or organize Hazard Communication and other related raining classes.
- Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
- To conducts hazard and risk assessments at the property to include safety audits, incident tracking, and the hazard abatement process.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Oversees first aid program for guests and team members.
- Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.
- Adhere to hotel policies and procedures:
Communicate effectively with guests, co-workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Attends work on time as scheduled.
Follows safety and security rules and procedures
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- Minimum 2 years supervisory work experience in International Hotel Brand
- High school diploma required
- CPR / First Aid / AED certified
- Advance knowledge of security regulations
- Excellent organizational skills
Yêu cầu hồ sơ
JOLLIBEE là một câu chuyện thành công phi thường: từ 2 tiệm kem nhỏ hình thành vào năm 1975, chuyên bán các món ăn nóng và bánh mì kẹp thịt trở thành công ty với 7 cửa hàng vào năm 1978, chuyên về bơgơ, sau đó trở thành một công ty đã tạo nên cuộc cách mạng thức ăn nhanh tại Philippines.
Hiện nay, Jollibee là một thương hiệu toàn cầu, đang mở rộng vào thị trường thế giới qua những nổ lực và thử nghiệm – mang đến thức ăn ngon nhất và hướng đến những giá trị của gia đình nhằm tạo tiếng vang đến khách hàng mục tiêu. Tại Việt Nam, Jollibee đã có hơn 80 cửa hàng tại các thành phố lớn và các tỉnh Việt Nam. Jollibee cam kết mang đến cho khách hàng những phần ăn ngon miệng với giá cả phải chăng, phù hợp với khẩu vị từng vùng, cung cách phục vụ ân cần, hiệu quả, cửa hàng sạch sẽ. Từ những nền tảng này – cùng với lời nhắn nhủ về giá trị gia đình là những điều mà thương hiệu Jollibee đại diện là tiền đề để tạo nên sự phát triển của Jollibee Việt Nam trong tương lai.