Garrya - Mù Cang Chải

• Conduct English language training programmes for associates to enhance communication skills in daily operations and guest interactions.
• Design and prepare lesson plans, training materials, and learning activities tailored to the operational needs of different departments.
• Deliver practical English training focusing on hospitality terminology, service standards, and real workplace situations.
• Assess associates’ English proficiency levels and monitor learning progress through tests, observations, and feedback.
• Provide coaching and language support to associates to help them apply English effectively in their daily duties.
• Develop English learning resources and reference materials relevant to hotel operations (e.g., guest communication, service recovery, telephone etiquette).
• Coordinate with department heads to identify language training needs and improve associates’ service communication skills.
• Maintain accurate training records and provide reports on training activities and learning outcomes.
• Support learning and development initiatives organized by the hotel when required.

+ 12 days annual leave; 2 day-offs per week

+ 100% Service charge (applicable to locals)

+ Guarantee 100% payment to Employee's Social welfares

+ Annual bonus & 13th-month salary (subject to business conditions)

+ Private healthcare with PVI

+ Uniforms, meals and staffhouse accommodation are provided free-of-charge

+ Telephone allowance monthly

+ Up to $3000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay

+ Officer Check allowance for meals

+ Development programmes in a Supervisory / Managerial role: GROW, X-CESS, Essential English online learning

+ Monthly participation into Banyan's 8 Pillars of Wellbeing programme

+ Access to gym facilities

1. Diploma/Degree in Hospitality or related field or Minimum 6 months of relevant experience in a similar role within hotel/resort environment.
2. Strong leadership, communication, and problem-solving skills
3. Able to work shifts and handle high-pressure situations.
4. Good command of English

We would love to receive from you

+ your curriculum vitae or description of work experience

+ relevant certificates and diplomas