Grand Mercure Danang Hotel

1. Material Standards and Risk Assessment
- Review and verify standard material specifications for Research & Development (R&D), including microbiological parameters, heavy metals, pesticide residues, aflatoxins, allergens, and food safety certifications.
- Conduct risk assessments of raw materials (RM) and provide feedback to R&D, Quality Assurance (QA), and suppliers for necessary adjustments and improvements.
2. Halal Management
- Oversee Halal compliance, including the review and update of Standard Operating Procedures (SOPs) and process management in the CEROL system.
- Perform internal audits for Halal certification (GCC, Jakim, Indonesia) to ensure adherence to Halal standards across operations.
3. Microbiology Support
- Conduct periodic microbiological audits at both production facilities to maintain hygiene and safety standards.
- Assist in resolving microbiology-related issues, including investigations, corrective actions, and preventive measures.
- Verify the microbiological shelf life of new products to ensure safety and quality.
- Develop new microbiological testing methods as needed to support quality improvement.
4. OEM/Imported Product Compliance
- Manage self-declaration requirements for OEM and imported products to ensure compliance with local and international standards.
5. Customer Complaint Management
- Receive and log complaints from sales teams, working closely with production to facilitate product exchanges when necessary.
- Conduct root cause analysis of complaints and implement corrective actions to prevent recurrence.