HR Vietnam’s ESS Client ★ 4.5

Mô tả Công việc

Order Processing

• Handle label inquiry/orders from receiving to shipment.
• Daily input all orders received, check and release to production.
• Fulfill all information on order tracking template and key into system.
• Manage documents by processing and filling all related documents to assure customer profile well maintained.
• Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.
• Join in training/meeting to get full understanding about handling orders/queries

Delivery management

• Ensure on time delivery to meet customers' expectation.
• Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
• Negotiate with customer if necessary for any possible delay in delivery
• Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved

Customer service and management

• Response any inquiries from customer in a timely manner.
• Deal with and manage all claim and return requests from customers
• Build customer service culture and ensure high customer satisfaction.
• Measure and collect customer satisfaction
• Report order and delivery status regularly to Customer Service Leader.
• Other jobs assigned by Customer Service Leader