Hyatt Regency West Hanoi ★ 4.3

Park Hyatt Saigon is a French mansion near the Opera House, a sanctuary of peace in the middle of one of Asia’s most bustling cities.

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. It is the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It is our superpower. It is how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. It is demonstrated in our values of Empathy, Respect, Integrity, Experimentation, Inclusion and Wellbeing.

At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience. We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision to become a landmark, one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are caring, attentive, and deeply focused on the hotel’s future goals and position.

Currently, we are thrilled to welcome a new MICE Sales Executive to join and continue with us in our significant journey.

Job Description

To provide an extremely high level of professional expertise and customer focus to all acquisition, retention and development MICE clients which in turn maximizes hotel revenue and profitability.

Implementation of Standards

To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, and properly handling confirmed groups over the Event Planning Team.

To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.

Customer Service

Together with your MICE Sales Team, to be primarily responsible for converting all incoming leads.

Where required, to handle last-minute leads from enquiry to conversion to the day of the event.

To undertake telemarketing activities to identify new business opportunities where required.

To follow the Hyatt Standards in relation to the conversion of MICE leads.

To deliver the brand promise and provide exceptional client service at all times.

To actively listen and effectively identify appropriate messages and delivery methods to clients.

To provide courteous and professional service to our internal customers in other departments.

Profitability

To meet your designated revenue targets.

To proactively find and confirm new leads within the MICE segments.

To continuously seek ways to maximize revenues and profits by cross-selling and up-selling other hotel facilities and services.

Sales and Marketing

To fully utilize the correct photography, presentation material and approved selling phrases for all forms of client presentations.

What You Can Expect

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the following:

DE&I, care-driven culture, and collaborative, team-driven environments

Professional learning and development opportunities

Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities

Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week

Be provided uniform and laundry service

Discount 50% for F&B service at our restaurants

Complimentary accommodation at selected Hyatt properties worldwide

Free parking at our associate parking area

Ideally with a relevant degree or diploma in Hospitality or Tourism management

Minimum 2 years work experience in MICE and/or Events Sales within the hotel industry

Good problem solving, administrative and interpersonal skills