InterContinental Phu Quoc Long Beach Resort

As a Cluster Reservations Agent, you will be responsible to give efficient services to both InterContinental

Phu Quoc Long Beach Resort and Regent Phu Quoc. You are to ensure all programs are aligned between

both properties offered to guests and colleagues will be implemented in a proper and timely manner,

and be an active part in promoting a positive working environment.

Your day to day

• Sell the InterContinental Phu Quoc Long Beach Resort & Regent Phu Quoc products and services using

up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Maintain professional grooming, follow hotel policy and brand standards

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept and follow up waitlist reservations

• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per

guest requests via multi-channels

• Promptly handle guest requests and coordinate with related departments to get things done

• Follow up pre-payment for advance purchase and Wholesales FIT bookings

• Check reservation creations and update booking details as per hotel standards

• Ensure individual/company/travel agent/source/group profiles are well updated

• Maintain knowledge of special rates/offers/promotions

• Prepare reports as requested (eg. Miscellaneous reports)

• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• Perform any other duties that may be assigned by the management from time to time

- International working environment

- Health care insurance

- 24/7 accident insurance

- Service charge as revenue

Diploma in Business, or Vocational Certificate in Hotel Management, or related field

Experience

1 year related experience or 6 months experience in Reservations/ Front Office, or an equivalent

combination of education and experience

Required Skills

Proficient in the use of Microsoft Office Tasks

Good listening, speaking, reading, and writing skills

Problem solving and organizational abilities

Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the

hotel, the brand, and the Company

Language

Good English communications and writing skills to facilitate the communication process

Certificates related to applied position

Phone: 02973 97 8888/ 091 906 5846 - 091 909 6325 (Human Resources)