Mô tả công việc
Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.
Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
Yêu cầu công việc
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Quyền lợi được hưởng
Social Insurance
Attractive remuneration package & 13th month salary
Local and International training course
Cross training & Cross exposure & Task force opportunities
Associate Appreciation Week
Take-care culture
Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance
Annual health check
Associate special discount for hotel rooms and F&B services at International Marriott properties
Career path in the most respected and prestigious hotel companies in the world
Marriott International được thành lập vào năm 1993 khi Tổng công ty Marriott tách thành hai công ty, Marriott International và Host Marriott Corporation. Marriott International là tập đoàn kinh doanh và quản lý khách sạn lớn nhất thế giới. Hiện tập đoàn đang sở hữu và quản lý khoảng 7000 khách sạn, hơn 1,1 triệu phòng và đồng thời nắm giữ hơn 30 thương hiệu khác nhau, trong đó đa số thuộc phân khúc sang và siêu sang. Tập đoàn Marriott sở hữu nhiều chuỗi khách sạn tại Việt Nam như JW Marriott, Sheraton, Le Méridien, Renaissance. Tọa lạc ở vị trí đắc địa với lợi thế về du lịch tại nước ta, chuỗi khách sạn Marriott được xem là nhân tố thúc đẩy nền du lịch và cả kinh tế khu vực phát triển trong tương lai.
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