Grand Plaza

1. Operational Excellence & Service Quality

- Oversee daily operations including private check-in/out, concierge services, and F&B presentations (Breakfast, Afternoon Tea, Evening Cocktails).

- Ensure all service standards are strictly met or exceeded.

- Review VIP arrival lists daily to ensure room assignments, preferences, and amenities are flawlessly executed.

- Maintain the physical environment of the Lounge, ensuring it remains a pristine, quiet, and exclusive sanctuary for guests.

2. Guest Relations & Personalization

- Act as the primary point of contact for Club guests, anticipating needs and resolving complaints with professional recovery strategies.

- Drive the "Guest Recognition" program by maintaining detailed guest profiles and preferences in the PMS (Opera).

- Proactively engage with guests to collect feedback and drive GSS scores.

3. Financial & Revenue Management

- Drive upsell programs at the Front Desk and within the Lounge to maximize incremental revenue.

- Manage the departmental budget, controlling labor costs and F&B par levels to minimize wastage.

- Collaborate with the DOSM/Revenue Manager to optimize Club Floor inventory and pricing.

4. Leadership & People Development

-Recruit, train, and mentor a high-performance team focused on luxury service behaviors.

-Conduct daily briefings and monthly departmental meetings.

-Perform regular "Service Audits" and provide real-time coaching to staff.

- Salary will be offered at a competitive rate, depending on qualifications and experience.

- Basic benefits: staff meals, parking allowance, social insurance.

- Other benefits in accordance with company policies.

- Experience: Minimum 3–5 years in Front Office or Guest Relations in a 5-star hotel, with at least 2 years in a supervisory role.

- Education: Bachelor’s Degree in Hospitality Management or related field.

- Technical Skills: Proficiency in PMS (e.g., Opera), MS Office, and POS systems (e.g., Micros/Simphony).

- Language: Professional English; additional languages (Korean, Mandarin, Japanese etc.) are a significant advantage.

- Grooming: Immaculate personal presentation reflecting the luxury brand image.

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