- Be responsible for managing customer communication channels - Customer advocacy - Coordinating with and Managing external vendors and suppliers - Creating CX reports and documentation - In charge of Customer journey mapping - In charge of Customer segmentation - Monitoring and improving Customer lifecycle metrics like CAC (Customer acquisition cost) and CLV (Customer lifetime value) - Collaborating with product teams to make sure product adoption and training is optimized - Utilizing automation tools - Creating executive report - Creating and implementing Customer retention strategies - Analyzing Customer Data and churn - Creating and implementing churn-reduction strategies - Creating and running Customer engagement programs - Tracking, Monitoring and improving Customer retention metrics - Data management - Customer feedback analysisBachelor's degree in Marketing, Business Experience in Omni-channel Marketing Management, Data Driven Decision Making,Campaign measuring metrics Insurance knowledge is an advantage.Bảo hiểm Du Lịch Thưởng Chăm sóc sức khỏe Đào tạo Tăng lương