- Manage large amount of customer request on daily basis. - Identify and access customers' needs to archive satisfaction. - Provide accurate, valid and complete information - Handle customer complaints, provide appropriate solutions - Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service. - Read and response email according to Lotte Mall's information. - First response to emergency requests, situations and direct to respondent section.- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.) - Good communication skills in both Vietnamese and English - Good problem solving and complain handling skills Working shift: 6 days/week - Shift 1: [protected info] (1 hour break) - Shift 2: 14:00 - 22:00 (30 mins break)- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review - Training & development: Personal development course, professional training course, solf skill training course... - 15 paid-leave annually; Social, Health, Unemployment insurance - Health care scheme: PVI Health insurance; Annual health check - Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day... - Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities