Working time: 3 shifts/day (8AM - 5PM or 3PM - 0H or 10PM - 5AM) Age: 20 yrs - 28yrs Scope of work: • Customer service experience: handling inquiries, resolving issues, and providing excellent service. • Communication skills: Strong written and verbal communication are crucial for conveying information clearly, building rapport with customers, and de-escalating situations. • Problem-solving skills: The ability to identify customer needs, analyze situations, and find effective solutions is key. • Patience and empathy: E-commerce interactions lack face-to-face cues, so patience and empathy are essential for understanding customer frustrations and building trust.E-commerce Specific Experience: • Knowledge of e-commerce platforms and processes: Familiarity with how online stores operate, order fulfillment procedures, and common customer issues related to e-commerce (e.g., returns, shipping). • Technical proficiency: Comfort using various customer service software, knowledge bases, and potentially the company's e-commerce platform. Additional Desirable Skills: • Sales skill: to convince customer to purchase replacement items or up sales by enlarging basket size Other Skill: How to use computer (excel, Power point, platform order operation is an advantage) Customer insight analysisNghỉ phép có lương 12 days per year Đào tạo Professional training