Mô tả Công việc IT Support operation Check and fix issues related to hardware and software in laptop/ PC of User Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization Installation and handover the laptop/ IT equipment with handover form Support users in using printers, projector, user cable Support users accessing to our company system with approval Troubleshoot and provide the solution for users using printer, Projector, and peripherals Arrange and categorize IT equipment Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches IT infrastructure, network, and software support Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place Monitor and maintain all systems and networks, computers, software according to pre-determine schedule End-users' guideline Guide newcomers using the system follow up the company standard, security, procedure Daily checklist and monthly check list Check and fix issues related to hardware and software in laptop/ PC of User Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization Installation and handover the laptop/ IT equipment with handover form Support users in using printers, projector, user cable Support users accessing to our company system with approval Troubleshoot and provide the solution for users using printer, Projector, and peripherals Arrange and categorize IT equipment Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place Monitor and maintain all systems and networks, computers, software according to pre-determine schedule Guide newcomers using the system follow up the company standard, security, procedure Daily checklist and monthly check listYêu Cầu Công Việc Required Competencies English verbal and written communication Excellent in problem-solving skills Ability to work in teams Honest and trustworthy Required Special Skills: Knowledge about Microsoft 365 and attached features and function Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN Knowledge about server infrastructure: VMware, Hyper-V, windows server, LinuxLaptop Chế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm