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Public Bank
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IT Help Desk (Global)
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Thông tin cơ bản
Mức lương:
Trên 15 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
28/06/2024
Hạn nộp hồ sơ:
20/07/2024
Hình thức:
Nhân viên chính thức
Kinh nghiệm:
1 - 2 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Đồng Nai
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Chăm sóc sức khỏe
- Đào tạo
- Nghỉ phép năm
Mô tả Công việc
Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
YOUR MISSION
- Remote first level IT Support for colleagues across all business lines and geographies.
- Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
- Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
- Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
- Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
- Maintain a high level of customer satisfaction by providing quality assistance.
- Manage access and administration using Identity and Access Management systems and other tools
- Continuously develop your knowledge about IT services, business processes, and technical skills
- Contribute with valuable ideas to enhance our IT systems and processes.
Yêu Cầu Công Việc
- Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
- Experience with Microsoft 365 applications, Citrix, Windows 10/11, Windows Server and Active Directory
- Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
- Proficiency in ITSM processes and tools and ITIL Foundation certification
- A passion for technology and a willingness to learn and adapt
- Excellent customer service skills - solve problems effectively while creating positive user experiences through proactive high-quality communication
- Strong analytical skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality
- Strong proficiency in English, both written and spoken
- Ability to communicate by Chinese (Mandarin)
- German knowledge would be a nice-to-have
ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
YOUR BENEFITS:
- You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
- You can work remotely or in our office Bien Hoa
- You work in a well-established company that serves a broad range of clients across different industries
- You are part of a young, dynamic team in an international environment and have individual career opportunities.
*Please note that we can only consider applications in English for this position.
Thông tin khác
- Bằng cấp: Cao đẳng
- Độ tuổi: Không giới hạn tuổi
- Lương: Trên 15 Tr VND
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