Public Bank

Responsibilities:

Identifying and assessing customer needs to achieve satisfaction.
Answer incoming calls and address customer inquiries in both English and Vietnamese.
Receive and respond to customer&039;s feedback.
Resolve customer issues and complaints promptly, professionally, and politely.
Assist other departments within the company as needed.

Requirements:

Skills in using computers and office software (Excel, Word).
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well- being for nighttime work.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5- 6.0 or equivalent)
Empathy, patience, problem- solving skills, and the ability to work well in a team environment
Experienced in customer care or call center is an advantage.
Have responsibility, adaptability, and the ability to handle work pressure.
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.

Probation: 2 Months
Training opportunities:

Flexible working hours.
Youthful, modern, and comfortable working environment.
Opportunities for skill development and personal growth.

Benefits:

Salary: 10,000,000- 12,000,000 VND + KPI bonus + Allowance
Comprehensive training and provided with relevant materials.
Supplied with equipment and support necessary for the job.

Cập nhật gần nhất lúc: 2024-07-01 18:35:03