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Public Bank
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IT Helpdesk
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
16/12/2023
Hạn nộp hồ sơ:
12/10/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
1 - 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Quận Ba Đình
Chi tiết công việc
Panasonic is one of the largest and leading electronic product manufacturers in the world. Panasonic products are distributed around the world, and in Vietnam are known for air conditioners, washing machines, refrigerators, ...
Panasonic R&D Center Vietnam was established in April 2007, is a company specializing in R&D of Panasonic Group in Vietnam with the aim of enhancing R&D activities in the field of digital home appliances, automation, mobility in Vietnam, providing R&D services for software solutions in today's hottest fields such as AI, Cloud, IoT in a chain of R&D centers of worldwide corporations including Silicon Valleys, Boston, Singapore, Israel, ...
During more than 100 years of development, Panasonic has set the criteria to provide the best products at the most suitable prices to meet the practical requirements of the masses to help realize "A Better Life, A Better World."
To expand business activities in Vietnam, we are now looking for potential candidates for
position of IT Helpdesk with the above job scopes and requirements:
Responsibilities:
• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices,and printers.
• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation.
• Handle asset management, maintain inventory, and liaise with vendors.
• Maintain and monitor office network infrastructure, IT security, and antivirus tools.
• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports.
Requirements:
• Minimum 1-2 years of relevant experience operating in a similar role.
• knowledge of computer hardware, software, and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
• Professional Qualification - Microsoft Certified/CCNA is a plus.
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controllers and access points is a plus.
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.
• Enthusiastic and willing to learn in a fluid and fast-paced environment
Preferred Skills & Knowledge:
(Nice to have)
• Passionate in IT technology and wants to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively at all levels.
• Strong analytical and troubleshooting skills
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