Premier Village Phu Quoc Resort managed by Accor

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 

Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. 

Explain guarantee, special rate, and cancellation policies to callers. 

Accommodate and document special requests. 

Answer questions about property facilities/services and room accommodations. 

Follow sales techniques to maximize revenue. 

Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 

Follow proper escalation procedures when addressing guest concerns.

• Premium insurance with many inpatient and outpatient medical examination and treatment benefits
• Phone allowance, meals allowance and others
• Marriott International Associate discount for Room and F&B
• International work environment. 

• At least once year to two years-experience at the same position.
• Be able to relocate to Ha Giang City.

• Resume