Radisson Blu Resort

Troubleshoots and provides technical support

• Support IT Manager in managing and support users, the customer.
• Sets up, installs, configures, and maintains computers located at Radisson Blu Resort Hoi An.
• Installs and troubleshoots PC operating system and office applications such as Microsoft Office, Microsoft Outlook.
• Support IT Manager in maintaining the user accounts for hotel applications such as the Opera, Sun, POS, MC, Connect, Rezidor, and other hotel applications

Maintains availability and security of networks throughout the hotel

• Monitors wireless network for hotel guests and employees
• Keeps networks compliant with corporate guidelines
• Maintains network security
• Ensure anti virus program and data are up-to-date and running properly on all computers.

Stays current on technical updates and changes to hotel utilized applications

• Relays important information and timing of new releases, system repairs, and downtime
• Work with vendors to troubleshoot and resolve issues on request of IT Manager

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favorable image of the Hotel to the public
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives
• Attends work on time as scheduled
• Follows safety and security rules and procedures

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• Minimum of two years experience of IT Officer in an International Hotel Brand
  
• College’s degree preferred
• Good oral and written communication skills
• Able to collaborate effectively with other hotel employees and management
• Ability to multitask and work well under pressure
• Demonstrated skills in Microsoft Office, Windows 10, Windows Server
• Experience with Micros, Opera, and other hotels related applications a plus
• Experience with in Network and PABX system
• Related IT certifications a plus