Radisson Blu Resort

TASKS OVERVIEWING

Responsible for managing the Resort’s training function, including developing a complement of qualified departmental trainers and establishes a Resort system, responsible for identifying the needs of the Resort and ensuring that the employees of the Resort acquire the necessary skills to perform their duties according to the demands of the Resort.

TASKS CLARIFYING

• Support General Manager and Head of Human Resources in meeting the strategic goals of culture building and establishment by professional, advisory and executive way.

• Ensure that all new associates attend the Resort Orientation program.

• Conduct training needs analysis of the Resort and departments.

• Associate with Department Heads to develop departmental on the job training schedules that meet departmental operating objectives.

• Develop and implement training programs to meet specific department/Resort needs.

• Establish a training library of books, videos, journals and resources to assist trainer and staff development.

• Prepare and administer the training calendar on monthly basis.

• Ensure all staff receives ongoing training in Wyndham Corporate Training Programs.

• Facilitate management training programs.

• Source and obtain specialist assistance to conduct training when needed.

• Monitor all training activities conducted on and off site.

• Evaluate training effectiveness by attending as many training sessions as possible.

• Liaise with training consultant conducting hospitality training courses.

• Maintain an up to date record of suppliers of training resources.

• Prepare training budget to meet the business goal.

• Administer the training budget and purchase training materials as required.

• Assist in the selection and appointment of departmental trainers and set up training system.

• Ensure that all associates comply with the grooming and uniform standards.

• Create a learning organization and resources library.

• Assist in Resort Recognition Program.

• Actively promote a work environment, which cares for guests and associates alike.

• Manage the administration of trainees and apprentices on the property.

• Keep good relationship with vocational schools.

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Participating training courses and meetings as demanded.

• Performing other tasks assigned by superior.

• Career development path and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Fuel allowance
• Accomodation for employees living far away
• Shuttle bus for employees in Nha Trang

• Graduating from university and higher.

• Having degrees and certificates related to the profession.

• Having at least 04 years working experience as the same position in 4 – 5 stars Resort/ resort.

• Being perfect in presentation, proactive and an extrovert.

• Being fluent in English.

• Being proficient in office informatics, Resort management software.

• Mastering in hospitality activities.

• Being good at managing.

• Having high team spirit.

• Having ability to orient guests, spirit of service.

• Being creative and innovative.

• Having excellent presentation skill.

• Arranging work and coordinating with colleagues well.

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