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Role's Objective
- Fully following work procedure and timely & well control related document and job record.
- Provide excellent customer services to satisfy clients’ need.
- Be able to manage on-process order status.
- Skill of dealing with variable & challenging situations.
Specific Responsibilities
- Sample pick up request.
- Give guide line to client how to fulfill a test application form
- Check Test Application Form of many buyer testing programs & sample size; and folow-up with client on the missing.
- Register job into company software
- Clarify unclear information of testing program with Key Account Manger.
- Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
- Check client payment status (contract or in advance) & updated report release status.
- Handle client queries (collect information/ advice from related team(s))
- Handle client complaint.
- Handle internal query on order status.
- Provide correct PI to Admin team for invoicing
- Deliver company service to client
- Able to satisfy client's need within scope of job
- Willing on handling a new request/ procedure.
- Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.
- Will be received client's complaint & in front of challenging situations.
- Able to deal with hard situation & have skill to soften it & seek for a solution to maintance client's retention.
- Other duties upon requested
