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A. Strategic Planning & Resource Management
- Coordinate & Manage Schedules: Oversee complex audit schedules for high-profile clients and multi-site projects.
- Smart Allocation: Assign auditors not just based on availability, but by optimizing competency codes (NACE/EAC), geographical location (to minimize travel costs), and auditor qualification status.
- Workload Forecasting: Collaborate with Sales and Technical teams to forecast auditor capacity vs. sales pipeline to prevent bottlenecks.
B. Operational Excellence & Compliance
- Audit Package Control: rigorous review of audit documentation (PAQ, CWS, NOC, Reports, NCs) to ensure "First Time Right" quality before submission to Technical Reviewers.
- KPI & Timeline Management: Monitor Turn-Around-Time (TAT) for certificate issuance; proactively manage rescheduling, cancellations, and minimize overdue visits.
- Accreditation Support: Act as a key operational support during external audits by Accreditation Bodies (UKAS, VICAS, APSCA, etc.).
C. Reporting, Data & System Integrity
- Operational Dashboarding: Produce weekly/monthly reports on Auditor Utilization Rate (Billability), MD tracking, and Cost Analysis for SBU Managers.
- System Integrity: Ensure all data in the internal system is accurate, up-to-date, and compliant with global procedures.
D. Escalation & Continuous Improvement
- Issue Resolution: Lead the handling of complex escalations (customer complaints, certificate suspension/withdrawal, auditor conflicts).
- Process Improvement: Identify gaps in current coordination workflows and propose solutions to increase efficiency (reduce manual work, automate notifications).
- Mentorship: Assist in training and mentoring junior coordinators; lead calibration sessions to align understanding of new procedures.
