Mô tả Công việc 1. Operations duties 2. Sales and Profits 3. Manpower management 4. Rules and Regulations 5. Other duties Operations duties a. Merchandise management - Supervise General Staff to ensure: - Merchandise is fully replenished, in good conditions & quality. - All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally. - Price checking on POS/SST and changing price label (if necessary) is completed before store opened. - Order stock directly with Supplier and receive stock from MMD. - Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods. - Support Foodline with monthly Stock Take as directed by supervisor. - Attend bi-annual Stock Take as scheduled. b. Non-merchandise management - Supervise General Staff to ensure: - Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions - Sales floor is kept clean & tidy. - Fire safety procedure is carried out properly. - Order POP, execute POP exhibition, check POP to ensure correct and adequate information - Execute floor opening and closing - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager c. Customer service - Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs. - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc. - Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales. - Input/ retrieve customer account information data on system. - Verify and research data on registration status, balance point and purchase history. - Serve as key cashiers in the assistance of customer problems. - Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). d. Cashiering activities: - Be aware of current sales promotions. - Change cash and distribute to cashier counters. - Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation. - Ensure cash register and credit card terminals are in good conditions. - Ensure the hangers, hand tags and left over items timely collected. - Remove unnecessary goods at inactive cashier counter. - Ensure signage must be in proper condition display at cashier counters. - Check all cashier counters to avoid long queue especially in peak time or weekend. - Random spot check at cashier counter to avoid any cheating. - Be responsible for investigating any unbalance situation and report to superiors. - Make day and night shift handover. - Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager. e. 5S activity - Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters. Sales and Profits - Co-ordinate with Suppliers to execute promotion schemes. - Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept. - Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey. - Provide every day sales figure of concess counter for promoters - Support cashier in return/exchange merchandise as required. Manpower management - Plan and prepare duty roster, shift plan and assign subordinates on duty. - Ensure sufficient manpower during business in ad-hoc situations. - Ensure General Staff and Promoters' attendance and attire. - Be responsible for General Staff's performance. - Identify and reduce unnecessary tasks to increase staff productivity. - Regularly train and motivate subordinates in daily works. - Identify potential staff for succession planning purposes. - Build and promote teamwork spirit. Rules and Regulations - Follow all working procedures, the company's policies, rules and regulations. - Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations. Other duties - Closing floor in charge. - Support other departments as necessary. - Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager. Operations duties a. Merchandise management - Supervise General Staff to ensure: - Merchandise is fully replenished, in good conditions & quality. - All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally. - Price checking on POS/SST and changing price label (if necessary) is completed before store opened. - Order stock directly with Supplier and receive stock from MMD. - Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods. - Support Foodline with monthly Stock Take as directed by supervisor. - Attend bi-annual Stock Take as scheduled. b. Non-merchandise management - Supervise General Staff to ensure: - Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions - Sales floor is kept clean & tidy. - Fire safety procedure is carried out properly. - Order POP, execute POP exhibition, check POP to ensure correct and adequate information - Execute floor opening and closing - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager c. Customer service - Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs. - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc. - Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales. - Input/ retrieve customer account information data on system. - Verify and research data on registration status, balance point and purchase history. - Serve as key cashiers in the assistance of customer problems. - Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). d. Cashiering activities: - Be aware of current sales promotions. - Change cash and distribute to cashier counters. - Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation. - Ensure cash register and credit card terminals are in good conditions. - Ensure the hangers, hand tags and left over items timely collected. - Remove unnecessary goods at inactive cashier counter. - Ensure signage must be in proper condition display at cashier counters. - Check all cashier counters to avoid long queue especially in peak time or weekend. - Random spot check at cashier counter to avoid any cheating. - Be responsible for investigating any unbalance situation and report to superiors. - Make day and night shift handover. - Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager. e. 5S activity - Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters. Sales and Profits - Co-ordinate with Suppliers to execute promotion schemes. - Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept. - Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey. - Provide every day sales figure of concess counter for promoters - Support cashier in return/exchange merchandise as required. Manpower management - Plan and prepare duty roster, shift plan and assign subordinates on duty. - Ensure sufficient manpower during business in ad-hoc situations. - Ensure General Staff and Promoters' attendance and attire. - Be responsible for General Staff's performance. - Identify and reduce unnecessary tasks to increase staff productivity. - Regularly train and motivate subordinates in daily works. - Identify potential staff for succession planning purposes. - Build and promote teamwork spirit. Rules and Regulations - Follow all working procedures, the company's policies, rules and regulations. - Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations. Other duties - Closing floor in charge. - Support other departments as necessary. - Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.Yêu Cầu Công Việc College or Technical School graduate. At least one-year related experience in retailing business or supermarket environment. Good communication, problem solving and leadership skills. Self-disciplined with ability to work independently. Good presentation and sales skill. Customer focused. Computer literate (Word, Excel & PowerPoint). Ability to communicate in English (verbal & written). Be able to work at shift & on Public holidays. Have ability to relocate to other Stores as per Company's assignment is a plusChế độ bảo hiểm Du Lịch Phụ cấp Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm