UPBASE

CORE COMPETENCIES / ROLES AND RESPONSIBILITIES

As a Executive Lounge Operative, together with your direct Supervisor, you are responsible for your department to deliver an excellent guest experience and follow Hilton standards.

You are the first point of contact for dealing with any general management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the department. You will be responsible for performing the following tasks to the highest standards:

• Provide food and beverage services to executive lounge guests, assisting the Executive Lounge Receptionist in welcoming guest, prepare welcome drink and cold tower for arrival guests

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.

• Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination.

• Ensure that the day-to-day functions of the Executive Lounge are completed, including but not limited to checklists, set-ups for meal periods, daily requisitions, buffet and breakfast services, and replenishments.

• Carry out any other reasonable duties and responsibilities as assigned

• Competitive salary (Attractive salary)
• Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
• Get job-related professional training, opportunities for advancement.
• Professional working environment with opportunity to learn and grow.