Student Recruitment Representative
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Student Recruitment Representative
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
20/02/2024
Hạn nộp hồ sơ:
21/03/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Tòa nhà Belvedere Centre, 28 A Trần Hưng Đạo, phường Phan Chu Trinh, quận Hoàn Kiếm, Hà Nội
- Khu Đô Thị Ecopark - Văn Giang - Hưng Yên
Các Phúc Lợi Dành Cho Bạn
Premium Health Care
Annual leave, plus Xmas closure, public holidays and paid sick leave
Transportation support
Mô Tả Công Việc
POSITION PURPOSE
This position is expected to provide high quality and effective performance in recruiting new students to study English, Pathways, and Undergraduate and Postgraduate programmes for British University Vietnam annually. The representative takes charge of the entire student recruitment process, from initial admission planning to programme enrolment of prospective students.
AREAS OF RESPONSIBILITY
1. Student Recruitment
- Actively update information and promote recruitment activities to pre-university English, Foundation, Undergraduate and Post-graduate programmes at BUV
- Provide excellent consultation on course information, campus tour, admission process and policies, entry requirement, scholarship and financial aid opportunities for prospective students/parents/organisations in a professional and timely manner.
- Provide consistent and high-quality follow-up actions by email/phone/online meeting/face-to-face appointments to help prospective students and parents in the application and enrolment process.
- Build and execute an annual admissions plan. Provide high quality, consistent performance, and high conversion rate in the sales process to achieve personal and the team’s student recruitment target.
2. Customer Service and Relationship Management
- Provide an excellent level of customer service all the time. Oversee and manage to address the student’s and parents’ concerns, including documentation and administrative tasks throughout the admission process to guarantee customer satisfaction.
- Build and develop harmonious working relationships with other departments such as Marketing Communication, Admissions Office, Student Service, etc., to follow up and support address any problem in prospective students and parents’ recruitment and enrolment process.
- Maintain, generate and effectively develop recruitment sources from professional and personal networks to increase the number of potential leads and enrolments besides leads and database provided by the existing channels of the department.
3. Database Management
- Ensure the prospective student database is updated comprehensively, easy to approach, trackable, reportable and analysable in a timely manner.
- Continuously update and follow CRM’s guidelines to master all key system functions and requirements.
- Develop and implement strategies, plans and tactics according to all individual student databases, including email/phone/appointment plans for prospective students/parents.
4. General
- Actively take part and take charge in the organisation’s internal, promotion and student recruitment events and seminars, which occasionally be organised during the weekend and in different provinces in Vietnam and overseas.
- Provide periodic market research to update education industry knowledge and trend, especially in the international university market.
- Prepare and submit reports/proposals requested by the Line manager and undertake any other assignments/duties when required by management
This position is expected to provide high quality and effective performance in recruiting new students to study English, Pathways, and Undergraduate and Postgraduate programmes for British University Vietnam annually. The representative takes charge of the entire student recruitment process, from initial admission planning to programme enrolment of prospective students.
AREAS OF RESPONSIBILITY
1. Student Recruitment
- Actively update information and promote recruitment activities to pre-university English, Foundation, Undergraduate and Post-graduate programmes at BUV
- Provide excellent consultation on course information, campus tour, admission process and policies, entry requirement, scholarship and financial aid opportunities for prospective students/parents/organisations in a professional and timely manner.
- Provide consistent and high-quality follow-up actions by email/phone/online meeting/face-to-face appointments to help prospective students and parents in the application and enrolment process.
- Build and execute an annual admissions plan. Provide high quality, consistent performance, and high conversion rate in the sales process to achieve personal and the team’s student recruitment target.
2. Customer Service and Relationship Management
- Provide an excellent level of customer service all the time. Oversee and manage to address the student’s and parents’ concerns, including documentation and administrative tasks throughout the admission process to guarantee customer satisfaction.
- Build and develop harmonious working relationships with other departments such as Marketing Communication, Admissions Office, Student Service, etc., to follow up and support address any problem in prospective students and parents’ recruitment and enrolment process.
- Maintain, generate and effectively develop recruitment sources from professional and personal networks to increase the number of potential leads and enrolments besides leads and database provided by the existing channels of the department.
3. Database Management
- Ensure the prospective student database is updated comprehensively, easy to approach, trackable, reportable and analysable in a timely manner.
- Continuously update and follow CRM’s guidelines to master all key system functions and requirements.
- Develop and implement strategies, plans and tactics according to all individual student databases, including email/phone/appointment plans for prospective students/parents.
4. General
- Actively take part and take charge in the organisation’s internal, promotion and student recruitment events and seminars, which occasionally be organised during the weekend and in different provinces in Vietnam and overseas.
- Provide periodic market research to update education industry knowledge and trend, especially in the international university market.
- Prepare and submit reports/proposals requested by the Line manager and undertake any other assignments/duties when required by management
Yêu Cầu Công Việc
POSITION SPECIFICATIONS
COMPETENCIES (knowledge, skills, and abilities)
1. Essential
- Vietnamese national
- Holder of a bachelor’s degree, preferably in Business, Foreign Languages, or a relevant field
- At least 01 year of proven consultant/sales/customer service experience, preferably in the education sector and related to international higher education, or a proven track record of relevant work experiences demonstrating student recruitment ability
- Excellent selling, consulting and presenting skills, with a strong sales aptitude, customer focus and relationship building
- Proven ability to achieve a high level of attention to detail and information accuracy
- Excellent in working under pressure to meet individual and team targets
- Excellent written and verbal communication skills in both Vietnamese and English
- Computer literacy in MS Office applications (Word, Excel, PowerPoint, Outlook, Teams)
2. Desirable
- Study background from international universities in Vietnam or oversea universities is an advantage
- Strong research, analytical and problem-solving skills
- Good in planning, organizing and especially executing
- Experience in working with professional database management/CRM systems is an advantage
COMPETENCIES (behavioural)
1. Essential
- Customer and Service Orientation
- Results Orientation
- Communicating Effectively
- Relationship Building and Networking
- Team work and Collaboration
2. Desirable
- Problem Solving and Decision Making
- Planning and Organising
- Creative Thinking and Innovation
COMPETENCIES (knowledge, skills, and abilities)
1. Essential
- Vietnamese national
- Holder of a bachelor’s degree, preferably in Business, Foreign Languages, or a relevant field
- At least 01 year of proven consultant/sales/customer service experience, preferably in the education sector and related to international higher education, or a proven track record of relevant work experiences demonstrating student recruitment ability
- Excellent selling, consulting and presenting skills, with a strong sales aptitude, customer focus and relationship building
- Proven ability to achieve a high level of attention to detail and information accuracy
- Excellent in working under pressure to meet individual and team targets
- Excellent written and verbal communication skills in both Vietnamese and English
- Computer literacy in MS Office applications (Word, Excel, PowerPoint, Outlook, Teams)
2. Desirable
- Study background from international universities in Vietnam or oversea universities is an advantage
- Strong research, analytical and problem-solving skills
- Good in planning, organizing and especially executing
- Experience in working with professional database management/CRM systems is an advantage
COMPETENCIES (behavioural)
1. Essential
- Customer and Service Orientation
- Results Orientation
- Communicating Effectively
- Relationship Building and Networking
- Team work and Collaboration
2. Desirable
- Problem Solving and Decision Making
- Planning and Organising
- Creative Thinking and Innovation
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