Pullman Hotels

Mô tả Công việc

Responsible for the generation of order income and revenue from new and existing large and medium customers mainly through customer visits or industry events. Responsible for region/ area, portfolio or a cluster of customers defined in the sales plan:

- Meets and exceeds sales target: generation of order income and revenue from new and existing large and medium customers as defined in the sales plan.

- Develops and maintains a customer focused list (together with Area Sales Manager) by proposing focused customers and business opportunities based on marketing leads, own opportunities, certificate expiry lists, market knowledge, etc.

- Identifies solutions for customer needs, if necessary with the involvement of Subject Master Experts.

- Generates new leads (e.g. on fairs) and converts assigned sales leads generated by e.g. marketing or other channels.

- Executes customer visits and or visits of industry events.

- Acquires new customers.

- Maintains / grows customer loyalty and ring-fences critical business through regular customer interaction and visits.

- Maintains positive relationships with existing customers to up-sell the service portfolio.

- Recovers lost customers.

- Documents all activities in the relevant TR IT tools (e.g. Salesforce.com).

- Responsible for the on-time delivery, quality and follow-up of the quotation according to the customer needs.

- Follows up on quotations with customer (can be delegated to sales support).

- Conducts the final negotiation of quotation and contracts with the customer in collaboration with relevant stakeholders / P&L responsible persons and in line with TR requirements.

- Supports in the cash collection of unpaid / overdue invoices for the customers for which (s)he is responsible.

- Contact for cross-BF (Business Function) / cross-BS (Business Stream) inquiries from other Sales colleagues.

- Monitors market and competitors.

- Conducts sales analytics in area of responsibility.

- Participates in regular sales reviews with the disciplinary Supervisor.

· Supports the Area Sales Manager in defining the yearly sales plan.