Nhất Tín Logistics ★ 2.6

- Assists Front Office manager and lead Guest Relations team in reaching key KPI index such as guest satisfaction, upselling results, loyalty program and guest personalization.

- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guest on a daily basis.

- Lead and manage Guest relations team and ensure all service standards are followed with friendly and engaging service.

- Coordinating the requirements of VIPs on a daily basis (VIP reports, room inspections, amenities, welcome letters, welcome gifts etc.)

- Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace.

- Is fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, TripAdvisor ranking, reviews, groups in house, Media, Influencers and other VIPs).

- Ensure compliance with all standards and procedures including all relevant Brand Standards across the various departments.

- Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.

- Serve as a role model to always demonstrate appropriate behaviors within the business by leading from the front by demonstrating “Yes I Can” service culture attitude.

- Remain calm and alert, especially during emergency situations and/or heavy hotel activity. Ensures all members of the staff are completely familiar with all hotel emergency procedures

- Competitive salary

- Dormitory for non-local people

- Workmen insurance

- High ratio of insurance contribution

- Service charge (when the hotel opens)

- A minimum of 3 years of guest relation supervisory experience in international hotel brand.

- A degree or diploma in Hotel Management or equivalent.

- Fluent in Vietnamese and English language. Additional language is an asset.

- Good communication skills and customer service skills are required.

- Good operating knowledge of Opera system.

- A passion for delivering exceptional guest experiences.

- Well-presented, organized and calm personality