GENE - GENE SOLUTIONS ★ 1.0

Mô tả Công việc

Be responsible for developing and executing all aspects from supply chain to customer management for the genetic testing ecosystem, including logistics, customer service and telesale.

Logistics

• Maintain and optimize processes within the lab and sales teams to increase efficiency and effectiveness, including specimen delivery, encoding samples before and after testing processes, and resulting hard-copy delivery.
• Establish Operational Excellence focus for the operation chain from customer to company, and back to customer again. Continually strives to enhance and expand the safety, quality, delivery, and cost of our logistics process.
• Works cross-functionally with related departments to ensure regulatory, business, and customer requirements are met.

Customer Service

• Develop strategies and recommendations for improving customer service and the overall operation. Leads and manages employees to inspire and encourage staff to continue providing the highest standards of service at all times.
• Creates strategic plans and performance measures by implementing goals, objectives, and policies; helping supervisors set goals; creating and supervising capacity and performance quality measures; reviewing trends; updating performance standards; and maintaining knowledge of products and services.
• Receives, responds and provides resolution to escalated inquiries and concerns from customers, the general public, the business community, and other departments regarding departmental issues. Mediates critical problems by collaborating with the Board; communicating results to the customer and superiors; and analyzing opportunities for improvement.