Mắt Bão BPO 2.9 ★

Hồ Chí Minh

500 - 1.000 nhân viên

https://matbaobpo.com/chuyen...

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Việc làm Mắt Bão BPO

Cập nhật 18/11/2024 12:59

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Senior Officer, Priority Relationship Management - Gold (40000966)

Mắt Bão BPO 2.9★

14 đánh giá 186 việc làm 3 lượt xem

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 21/10/2024

Hạn nộp hồ sơ: 20/11/2024

Hình thức: FULL_TIME

Kinh nghiệm: 5 - 6 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Nhân viên quan hệ khách hàng

Ngành

Banking

Job Purpose

The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services
The job holder is responsible for providing financial solutions on the customer portfolio to develop value và implement business targets.
The job holder is responsible for managing , building and developing relationships with customers

Key Accountabilities (1)

CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS THAT FITS CUSTOMERS' NEEDS
Find information, analysis và assessment of customer needs to understand customers' comprehensive financial goals based on individual customer knowledge, segment và sub-segment knowledge and category knowledge
Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers.
Taking care of transactions, consulting solutions, proposing products and services for priority customers in accordance with the goals and financial needs and lifestyle of customers
Manage and take care of the priority customer list assigned periodically và effectively evaluate the customer portfolio.
Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

Key Accountabilities (2)

SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
Directly receive và execute customer transaction requests, cooperate with relevant departments, process according to SLA to bring the best service experience to customers.
Continuously update customers with new features, new benefits of products and services that customers are using, policies and regulations that affect customer assets and market changing or trends
Provide total service solutions for customers to meet the maximum needs of customers' transactions, savings, credit, investment, insurance.
Record và respond to customers' opinions on products and services and propose solutions to improve service quality standards for priority customers
SYSTEM: OPERATIONAL COMPLIANCE và RISK MANAGEMENT
Identify customer information (Amlock, KYC, SA ...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
Perform in accordance with policies, regulations, processes, internal instructions and SLAs
Fully complying with service quality standards and other Bank regulations from time to time
Managing Credit risk, operational risk on customer portfolio
Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.

Key Accountabilities (3)

HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE
Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
Complying with training programs required by TCB.
Contribution to activities to build and develop organizational culture.
Being ready to sharing information with others and having willingness mind to accept change
Owning and taking responsibility at work through clear orientation towards outstanding results
Building a cohesive culture that encourages colleagues to achieve success
Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's behavioral standards, and Techcomer's DNA.
EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
Developing business plan và customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.
Other related tasks as assigned by management.

Key Relationships - Direct Manager
Senior Manager, Priority Banking Center or Manager, Priority Business Management

Key Relationships - Direct Reports
None

Key Relationships - Internal Stakeholders
Priority Banking Center, branch, RBG Division IB, Card Center, PCC, CCA,…

Key Relationships - External Stakeholders
Personal customers

Success Profile - Qualification and Experiences
Qualifications

Graduated from a regular university with good or excellent grades. Priority training majors: economics, finance, banking, foreign trade, business administration. Priority is given to international students with equivalent training majors at prestigious overseas universities or candidates with CFA, CPA, and ACCA certificates.
English proficiency: TOEIC certificate or equivalent according to bank's requirement

Domain Expertise

At least 05 years of experience in credit, business, direct sales in the field of finance and banking. Preference will be given to candidates in similar positions at other banks
Experienced in managing customer portfolios. Understanding the behavior and needs of Priority Customers. Knowledge of credit operations, products for priority customers including: transaction, savings, credit, investment, insurance, card... and have the ability to advise on a total financial solution package for customers

Khu vực

Báo cáo

Mắt Bão BPO Xem trang công ty

Quy mô:

500 - 1.000 nhân viên

Địa điểm:

54 Đường C1, Phường 13, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam

Công ty Cổ phần BPO Mắt Bão là một trong những nhà cung cấp dịch vụ quy trình Kinh doanh tốt nhất tại Việt Nam. Mắt Bão BPO được biết đến với dịch vụ chuyên nghiệp, đa dạng cùng nền văn hóa doanh nghiệp đặc sắc với hơn 5000 nhân sự trên cả nước. Tại Mắt Bão BPO, Chúng tôi cung cấp các dịch vụ sau: - Chăm sóc khách hàng – Call Center - Thuê ngoài nhân sự - Quản lý tòa nh Mắt Bão BPO quy trình kinh doanh chuyên biệt dựa trên nền tảng “Hợp tác – Chuyên nghiệp – Cùng phát triển”. Với kinh nghiệm chuyên môn sâu sắc, đội ngũ nhân viên giàu kinh nghiệm, quy mô trên cả nước, Mắt Bão BPO định hướng phát triển bền vững và duy trì chất lượng dịch vụ tốt - Tầm nhìn: Hướng tới “Công Ty Số 1 Việt Nam Về Dịch Vụ BPO” -

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