Lotte Mart Việt Nam

Responsibilities:
- Organize and oversee the department's operations;
- Supervise testing of finished products;
- Make decisions regarding the release of finished products for further distribution;
- Oversee testing of new project sample products (new models, updates to current models);
- Monitor changes in standardization and regulatory fields; - Participate in quality audits;
- Analyze defective product samples returned by customers;
- Enhance the department's operations based on customer complaints regarding product quality;
- Develop and implement new ideas aimed at improving department efficiency, optimizing task completion time, and reducing costs;
- Organize data collection and maintain statistics on the number of defective products;
- Conduct analysis of the collected data, perform calculations, and maintain control;
- Monitor production quality;
- Study and address quality complaints from clients and partners.
2. Collaboration with Production:
- Identify weaknesses in the production process;
- Develop and implement new technologies and materials;
- Organize and conduct internal audits to improve product quality and ensure compliance with both internal and international standards.
3. Client Relations:
- Investigate issues clients encounter with products;
- Develop and implement technologies to enhance product quality;
- Resolve disputes regarding product quality with clients;
- Analyze and systematize statistics on identified warranty and non-warranty cases;
- Develop proposals for addressing the causes of warranty claims.- Higher education in Quality Management or a technical field with additional training in Quality Management;
- Experience as a leader or senior specialist in Quality Management;
- Knowledge of legislative and regulatory legal acts, and methodical materials on Quality Management;
- Familiarity with national and international regulatory legal acts regarding production;
- Knowledge of product certification;
- Understanding of production technologies;
- Ability to work in a team;
- Proficiency in English at B2 level or higher.- Basic salary: Up to 20 million VND, negotiation in interviews;
- Two salary increase evaluations per year.
- Social insurance, health insurance, vacation,...;
- Bonuses for holidays, Tet (Lunar New Year), 13th-month salary,...;