Lotte Mart Việt Nam

Provide advice and guidance to customers via call, e-mail(inbound / outbound)
Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
Achieve the individual and service key performance indicators
Strive to continuously develop and improve the processes and service to always ensure the best customer experienceAdvance or higher Chinese language level (verbal & written), intermediate English
Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
A natural communicator, adapting your style to each customer
Basis knowledge in Purchasing area
Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
Innovative and solution orientated mind-set
Ability to work under pressure and good team engagement
Flexibility in hours of work/shift pattern
Ideally having already experience in a customer service environmentBenefits and Career Opportunities
Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
Onsite opportunities: short-term and long-term assignments in worldwide offices
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
100% offered salary and mandatory social insurances in 2-month probation
15++ days of annual leave + 1-day of birthday leave
Premium health insurance for employee and 02 family members
Flexible working time and working model
Lunch and parking allowance
Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building...