Công Ty TNHH Aloha Consulting Group

Our client is a leading finance company in Vietnam who is looking for a qualified candidate to join their firm.

Responsibilities

1, Thought Leadership

• Shape and communicate a clear creative vision for both the design team and the broader organization.
• Set high standards for design quality and define the processes needed to achieve the vision.
• Support the development of brand identity and experience principles, ensuring they are effectively applied across all design work.
• Guide Design Leads in managing their teams to deliver end-to-end improvements in customer experience across all touchpoints.
• Serve as the main representative of design within and outside the organization—advocating for the team, sharing its successes, and defending its role in the face of internal barriers or bureaucracy.

2, Strategic Planning

• Provide strategic input to leadership on product and experience design.
• Oversee the allocation and management of resources—tools, team capabilities, and budget—to ensure design initiatives are well-supported.
• Develop and implement a scalable design operating model that aligns with the bank's broader goals.

3, Functional Management

• Define team structures, roles, tools, and operational workflows for the design function.
• Manage the procurement of relevant design tools and services.
• Take ownership of the design team’s budget and ensure efficient resource usage.

4, Stakeholder Management

• Build strong partnerships with other departments and business units to ensure alignment between design efforts and strategic goals.
• Translate strategic plans into actionable design initiatives and oversee their implementation.

5, Talent Development

• Attract, engage, and retain top design talent across all levels to support a high-performance culture.
• Provide coaching and development support to help team members identify skill gaps and grow professionally.
• Design appealing and clear career pathways within the design function.
• Build design capabilities in line with the realities of the local labor market

Requirements

• Bachelor’s or Master’s Degree in Design, Human-Centered Design (HCD), or Behavioral/Social Science
• At least 10+ years of relevant experience in the financial sector, with more than 8+ years in team management.
• Extensive background in managing stakeholders and designing customer journeys.
• Experience in handling large-scale projects across various domains.
• Strong expertise in project management and resolving workplace conflicts.
• In-depth knowledge and experience in design.
• Proven success in leading company-wide digital transformation projects and managing change effectively.
• Expert in SDLC and Agile methodologies, with a solid track record of guiding teams towards greater efficiency.
• Extensive experience in product and journey design, particularly within the digital capabilities of the financial services industry.