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Mô tả công việc
JOB SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
• Fluent English & Strong communication & Service mind
• At least 01 year experience in the same position.
• Good at Word/ Excel/PowerPoint
Quyền lợi được hưởng
Service charge
Social Insurance
Attractive remuneration package & 13th month salary
Local and International training course
05 working days
02 day-off per week
Duty meal & Uniform provided by hotel
Taxi for late night shift
Free motorbike & car parking
Cross training & Cross exposure & Task force opportunities
Associate Appreciation Week
Take-care culture
Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance
Annual health check
Associate special discount for hotel rooms and F&B services at International Marriott properties
Career path in the most respected and prestigious hotel companies in the world
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Xuất phát từ quan điểm: ”Con người chính là yếu tố quan trọng mang đến sự khác biệt và thành công cho mỗi doanh nghiệp”, AOBA Việt Nam được thành lập nhằm mục đích hỗ trợ và cung cấp các giải pháp hoàn chỉnh về nhân sự. Với đội ngũ sáng lập là những người đã từng du học tại Nhật Bản, giàu kinh nghiệm làm việc liên quan đến nhân sự, rất am hiểu văn hóa, con người và tác phong làm việc của người Nhật, chúng tôi đã, đang và sẽ nỗ lực hết sức mình để góp phần mang đến ”Chìa khóa thành công” cho các doanh nghiệp dựa theo nguyên tắc 3R: Right person – Đúng người, Right job – Đúng việc và Right time – Đúng lúc.
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