Concentrix Việt Nam 3.3 ★

PURPOSE OF POSITION

Create value by providing a strategic Training and Development solution, ensuring the appropriate resources are applied to build organizational and individual capability.

Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Executive position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan
• In charge of all internal events for employees of the hotel
• Ensure effective training programs are in place for the following:
• New Employee Orientation
• Train the Trainer
• Customer Service Training
• Service monitoring
• Lotte vision
• Global Business Manner and VIP Protocol
• Technical job specific requirement training (English language, computer skills, etc)
• Supervisory Skills Training
• Fire, Life and Safety Training
• Selling Skills
• Employee retraining
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for:
• Management Trainees
• Cross training (multi-skilled training)
• Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conducted:
• Who attended
• Number of people attended
• Duration of training
• Who trained
• Cost of delivery (including labor costs)
• Anticipated return on investment and/or training goal
• External training programs attended:
• Who attended
• Number of people attended
• Duration of training
• Who trained
• Cost of delivery (including labor costs)
• Anticipated return on investment and/or training goal
• Liaise with other Lotte Training Managers to share experiences and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal programs to executive management and department heads
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with Superior in the preparation and management of the Department’s budget
• Working with the Director of Human Resources and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.
• Provide leadership and direction to the hotel-based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.
• With Director of Human Resources support and manage the delivery of Leadership development training.
• Work with the key regional influencers in leading efforts to embed our ways of working/values (Our Winning Ways).
• Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies.

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Implement and coordinate cooperation as a supporting department for business operation.
• Motivate staff about work by establishing equal opportunities, including education.
• Ensure smooth work cooperation among departments and always provide support not to cause any interruptions in business operation.
• Manage and maintain smooth work cooperation and support system with organizations concerned in government relations activities.

• Attractive salary & benefit package.
  
• 02 months of probation with full salary.
• Insurance package.
• Clear career development plan with many engaging training courses (local & international).
• Duty meal provided by hotel.
• Annual helpful training courses (local & international).
• Wonderful working environment with professional team.

• Education: Degree in Education or Organizational Behavior and Development. Bach of Business or Hospitality Management (Major Org behavior)
• Experience: Experience in developing, delivering, outsourcing and implementing training and development initiatives for a large, diverse organization.
• Credentials: Working Experience in 5 Star Hotel Security Department Works preferred

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Experience utilizing an Applicant Tracking System; Proficient in Word and Excel; Experienced in Behavioral Interviewing and interpreting psychometric evaluations; Ability to work across multiple business units; Organized, systematic and good communication skills; Demonstrated capability in impact and influence; Fluent in English and Japanese